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Customer Satisfaction Survey (E-Commerce)
Thank you so much for choosing our [Mules'R'Us] online store! We appreciate your business and want to thank you for letting us know about your experience with us. We are committed to exceeding your expectations, and your candid feedback is critical. How are we doing?
1. Was our website able to meet your needs?
Not at all
Very much so
2. What could we have done to better meet your needs?
3. On a scale of 1 - 5, with 5 being the best, how would you rate our online product selection?
4. Would you like us to add anything to our online product inventory?
5. On a scale of 1 - 5, with 5 being the best, how would you rate the quality of our merchandise?
6. How do you feel about our prices?
They're the best in town
They're just about right
They're too high
7. How satisfied were you with the following aspects of our website?
Ease of navigation
Look/feel of website
Ease of checkout
8. How satisfied were you with the following aspects of shipping and delivery?
Timeliness of delivery
Accuracy/completeness of shipment
Quality of packaging
9. What can we do to improve our website?
10. How did you learn about our website?
Online search engine
Surfing the web
11. How likely are you to visit our website again?
Not at all
12. Would you recommend our website to a friend?
Tell us about you:
13. Age group?
19 - 24
25 - 34
35 - 44
45 - 54
55 - 65
15. If you could change 1 thing about our website, what would it be?