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Customer Service Feedback Survey
Thank you for taking the time to tell us about your experience with our customer service team. We want to do everything we can to ensure your satisfaction with [Mules'R'Us] and our products, so please let us know how we are doing.
1. What prompted you to contact customer service?
Problem with a product
Did not receive product
Unable to order
Problem on website
Needed more information
2. How did you contact our customer service team?
Website contact form
3. If you remember the name of your customer service representative, please put it here:
4. Please rate our customer service representative on the following:
Ability to listen
Understood my needs
5. How eager was our customer service representative to help you?
Not at all eager
6. How satisfied are you with the amount of time you had to wait to speak to/contact a customer service representative?
7. Was our customer service team able to complete your request on the first call?
8. How clear was the information our customer service representative gave you?
Not at all clear
9. How long did it take us to resolve your problem?
Less than 1 day
A week or more
10. How satisfied are you with the resolution of your problem?
11. If you are not satisfied with the resolution, please tell us why:
12. How satisfied are you overall with our customer service team?
13. Compared to other companies you have dealt with, how would you rate our customer service team?
Not as good
About the same
14. From a customer service perspective, would you recommend [Mules'R'Us] to a friend?
15. Please tell us what our customer service team should do better: